At ArtisticCarpet.shop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. This Return Policy outlines the process and conditions for returning or exchanging items purchased from https://artisticcarpet.shop/. If you have any questions, please contact us at support@artisticcarpet.shop.

Return Eligibility

  • Timeframe: Items can be returned within 30 days of delivery, provided they meet the conditions outlined below.
  • Condition: Items must be unused, undamaged, and in their original packaging with all tags and labels intact. Custom-made or personalized items are non-returnable unless they are defective or damaged upon receipt.
  • Proof of Purchase: A valid order number or proof of purchase is required to process a return.

Return Process

  1. Contact Us: Initiate a return by contacting our customer service team at support@artisticcarpet.shop with your order number and reason for the return. We will provide you with a Return Authorization Number (RAN) and further instructions.
  2. Package Your Item: Securely pack the item(s) in their original packaging, including all accessories, tags, and documentation. Include the RAN in the package.
  3. Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service, as ArtisticCarpet.shop is not responsible for items lost or damaged during return shipping.
  4. Inspection: Once we receive and inspect the returned item(s), we will notify you via email about the approval or rejection of your return.

Refunds

  • Refund Processing: Upon approval of your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part (e.g., receiving the wrong item).
  • Restocking Fee: A restocking fee may apply for certain returns, which will be communicated during the return authorization process.

Exchanges

  • Exchange Process: If you wish to exchange an item for a different size, color, or style, please contact us at support@artisticcarpet.shop to confirm availability. Follow the same return process, and we will ship the replacement item once the original item is received and inspected.
  • Exchange Shipping: Customers are responsible for shipping costs for exchanges unless the exchange is due to a defect, damage, or an error on our part.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@artisticcarpet.shop with your order number and photos of the issue. We will arrange for a replacement or refund and cover any associated shipping costs.

Non-Returnable Items

The following items are non-returnable unless defective or damaged:

  • Custom-made or personalized items.
  • Items marked as final sale.
  • Items that have been used, altered, or damaged by the customer.

International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs duties, taxes, or fees. Please contact us at support@artisticcarpet.shop for specific instructions on international returns.

Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for updates.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

ArtisticCarpet.shop
Email: support@artisticcarpet.shop
Address: Artistic Carpet, Near St Xavier School, Robertsganj Road, Jasover Pahadi, Mirzapur, 231001,UP

This Return Policy was last updated on July 16, 2025.