At ArtisticCarpet.shop, we aim to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the details of our shipping process, including delivery timelines, costs, and other important information. If you have any questions, please feel free to contact us at support@artisticcarpet.shop.
Order Processing
- Processing Time: All orders are processed within 3-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
- Order Confirmation: Upon placing an order, you will receive an email confirming the details of your purchase. Please ensure that all information provided (such as shipping address) is accurate to avoid delays.
Shipping Methods and Delivery
- Shipping Partners: We partner with trusted courier services to ensure timely and secure delivery of your orders.
- Domestic Shipping: For orders within India, we offer standard and express shipping options. Standard shipping typically takes 7-8 business days, while express shipping takes 3-5 business days, depending on your location.
- International Shipping: We ship to select international destinations. Delivery times for international orders typically range from 7-21 business days, depending on the destination and customs clearance processes. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the recipient.
- Shipping Costs: Shipping costs are calculated at checkout based on the weight of the items, the shipping method selected, and the destination. Free shipping may be available for orders above a certain value, as indicated during checkout.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the courier’s website. Please allow 24-48 hours for the tracking information to update.
Shipping Restrictions
- Address Accuracy: Please ensure that the shipping address provided at checkout is complete and accurate. ArtisticCarpet.shop is not responsible for delays or lost packages due to incorrect or incomplete addresses.
- Non-Deliverable Areas: Some remote or restricted areas may not be eligible for delivery. If your location falls under this category, we will notify you and work with you to find a suitable solution.
- Customs and Import Regulations: For international orders, please be aware that shipments may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery times. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Damaged or Lost Shipments
- Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your order at support@artisticcarpet.shop with your order number and photos of the damaged items. We will arrange for a replacement or refund, as applicable.
- Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us, and we will work with our shipping partners to locate your package. If the package is deemed lost, we will provide a replacement or refund, subject to our discretion.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy. Items must be returned in their original condition and packaging, and return shipping costs may apply unless otherwise stated.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for updates.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
ArtisticCarpet.shop
Email: support@artisticcarpet.shop
Address: Artistic Carpet, Near St Xavier School, Robertsganj Road, Jasover Pahadi, Mirzapur, 231001,UP
This Shipping Policy was last updated on July 16, 2025.
